Privacy Policy

This Privacy Policy applies to GenieUs, an AI-powered interactive assistant platform offered by Videos4Businesses (V4B.ai), a division of Digi Osmosis Private Limited (“Digi Osmosis”, “we”, “our”, or “us”). We are committed to respecting and protecting your privacy and the confidentiality of your data across all services offered through the GenieUs platform (website, app, and any digital interface operated under v4b.ai or associated domains).

This policy governs the collection, use, storage, and sharing of data from:

• Clients and partners using GenieUs for deploying AI assistants
• End users interacting with our AI services via voice, video, or chat
• Visitors of the GenieUs website and digital channels

It applies to all online platforms, features, or tools related to GenieUs, and should be read alongside our Terms of Service.

a. Personal Information

We may collect information such as your name, business name, email address, phone number, and job title when you:

• Sign up for GenieUs
• Submit an inquiry or support request
• Share business data for AI training

b. Usage Information

We automatically collect non-identifying information such as:

• Device/browser type
• IP address
• Pages visited and usage patterns
• Chat, audio, or video interaction logs with your AI agent

c. Cookies & Tracking Technologies

We use cookies to enhance user experience, store preferences, and track behavior for analytics. You may opt out via browser settings, though this may affect some functionalities.

d. AI Training Content

Clients may upload data such as product/service details, FAQs, or internal documentation to train their AI agent. This content is stored securely and used solely for delivering the service.

We use your information to:

• Create and train your GenieUs AI assistant
• Improve AI performance and personalization
• Communicate important updates and onboarding steps
• Provide technical support and respond to queries
• Ensure compliance with security, legal, and regulatory requirements
• Conduct data analysis and improve our platform

We do not sell or rent your personal data to third parties.

We rely on third-party services for:

• Cloud hosting
• Payment processing
• Communication APIs
• Calendar integrations

These vendors have their own privacy policies and meet industry data protection standards.

As a GenieUs user, you have the right to:

• Access, correct, or delete your personal data
• Withdraw consent at any time
• Object to processing or request data portability
• Opt out of promotional communications
• Lodge a complaint with your local data protection authority

We retain your data for as long as necessary to deliver services or comply with legal obligations. AI training materials are retained for up to 6 months post-project closure unless agreed otherwise.

We implement robust security measures, including:

• SSL encryption
• Secure cloud storage
• Access control and authentication
• Periodic security audits

Clients using GenieUs are responsible for ensuring that:

• All submitted content (scripts, documents, etc.) is accurate and legally shareable
• Appropriate rights are granted to GenieUs for training and deploying the AI agent
• Feedback is provided within required timelines (typically 48–72 hours) to avoid delays

Your information may be processed and stored on servers outside your home country. We ensure all transfers comply with applicable data protection laws.

In accordance with CCPA, VCDPA, and CPA, GenieUs users from these states have specific rights:

• Request access, correction, deletion, or transfer of data
• Opt out of targeted advertising or data profiling
• File an appeal if dissatisfied with our response

In the event of a merger or acquisition, your information may be transferred as part of the transaction, with appropriate safeguards. We may disclose personal data when required by law, regulatory authorities, or legal process.

We may update this policy periodically. If changes are significant, we will notify you via email or display a prominent notice on the GenieUs platform.

For questions, feedback, or to file a privacy-related complaint, please contact:
it @digiosmosis.com
Digi Osmosis Pvt. Ltd., 501, Makhija Royale, SV Road, Khar West, Mumbai – 400052, India

By accessing or using GenieUs, you consent to the terms outlined in this Privacy Policy and agree to the collection, use, and storage of your data as described.