Reimagine patient support and communication with GenieUs Receptionist powered by AI — intelligent, no-code virtual assistants tailored for clinics, hospitals, and healthcare providers. From automating appointment bookings to answering medical FAQs, GenieUs provides real-time, multilingual support via voice, video, and chat, helping streamline operations and improve patient satisfaction.
Demo GenieUs agents in action
GenieUs AI
Healthcare Assistant
Multiple
Language
Conversational
& Accurate
Real-Time Audio
& Video Calls
Instant Appointment
Booking
What is an AI Receptionist for Healthcare industry?
The Healthcare AI Agent is a virtual assistant built to enhance patient engagement, simplify support workflows, and reduce manual administrative tasks. It answers common medical queries, helps patients schedule appointments, shares health-related resources, and routes urgent cases to the right medical staff — all through conversational, AI-powered interactions.
Your customers can ask things like…
How do I schedule an appointment with your clinic?
Our AI receptionist can guide you through the entire booking process—just tell it the service or doctor you need, and it will find available slots and confirm your appointment instantly.
What kinds of appointments are available?
You can inquire about a variety of appointments including general check-ups, specialist consultations, follow-ups, lab tests, and more. The AI will list the options based on your needs.
Can I choose a preferred date and time for my appointment?
Yes, you can select a date and time that works best for you. The assistant checks the clinic’s schedule in real time to show available slots.
What details are required to book an appointment?
You’ll be asked for basic information such as your name, contact number, preferred service or department, and any specific medical concerns to ensure accurate scheduling.
Is it possible to request a follow-up visit?
Definitely. The AI can access your appointment history and help you book a follow-up with the same doctor or department—quick and hassle-free.
Overview
About this Agent
The AI Receptionist Agent is a smart, no-code virtual assistant designed to automate and streamline the medical appointment process. With natural, AI-powered conversations, it guides patients through scheduling consultations, detailed information about the hospital/clinic and services and follow-ups — collecting key information like personal details, medical needs, and preferred time slots for a smooth, real-time booking experience.
Purpose of the Appointment AI Receptionist
This AI receptionist helps healthcare providers digitize and automate appointment scheduling by transforming static forms into dynamic, chat-based interactions. It gathers essential patient data including names, contact info, and service preferences — improving efficiency and enhancing patient satisfaction across all types of care.
Who Can Use This Template?
Perfect for:
- Doctors and private clinics
- Hospitals and multi-specialty centers
- Telemedicine platforms
- Diagnostic labs and outpatient departments
- Healthcare admins and patient coordinators
Top Use Cases
- Booking first-time or follow-up consultations
- Gathering patient intake information across departments
- Capturing procedure-specific needs (e.g., tests, therapies)
- Automating reminders, confirmations, and follow-ups
Key Features & Components
This AI receptionist collects all necessary details including:
- Patient name, contact
- Appointment preferences
- Medical concerns and department selection
It also supports multi-form functionality, enabling clinics to handle various appointment types with ease — all while maintaining a branded, professional, and patient-friendly interface.
How to Set It Up
Creating your AI Receptionist with GenieUs is fast and code-free. You can:
- Use a ready-made healthcare template
- Customize the conversation flow and design
- Add multiple forms for various specialties
- Match the interface to your clinic’s branding
Launch your virtual scheduling assistant in just days!
How to Train the Agent
Train your AI Assistant by:
- Uploading clinic-specific FAQs
- Integrating PDFs, policies, or pre-visit instructions
- Teaching it common patient queries and preferences
With every interaction, the AI receptionist gets smarter—delivering more personalized support to patients while reducing staff workload, eliminating missed calls, and replacing the need for a full-time receptionist.
