GenieUs AI Agents enable hotels, restaurants, and hospitality businesses to offer personalized, real-time assistance to guests, ensuring their needs are addressed quickly and efficiently. With 24/7 availability and seamless integration across various platforms, our AI Agents boost guest satisfaction, streamline support workflows, and free up your team to focus on delivering unforgettable experiences.
Demo GenieUs agents in action
GenieUs AI
Hospitality Assistant
Multiple
Language
Conversational
& Accurate
Real-Time Audio
& Video Calls
Instant Appointment
Booking
Hotel Guest Preference AI Agent
The Hotel Guest Preference AI Agent is crafted to elevate the guest experience by collecting personalized preferences ahead of their arrival.
This AI Assistant engages guests in a conversational manner, gathering key information to customize their stay and ensure a memorable, tailored experience.
Your customers can ask things like…
What services are available to make my hotel stay more enjoyable?
Our AI assistant can walk you through available amenities such as spa services, in-room dining, gym access, concierge support, and local experiences tailored to your preferences.
Can I request a specific type of pillow for my room?
Absolutely! You can let the assistant know your pillow preference—whether it’s memory foam, hypoallergenic, or feather—and it’ll make sure the hotel team prepares your room accordingly.
How can I share my dietary restrictions with you?
Simply tell the assistant your dietary needs—vegan, gluten-free, nut allergy, etc.—and it will notify the kitchen or dining staff to accommodate your preferences during your stay.
Is it possible to arrange airport pickup after my flight?
Yes! The assistant can book a private or shared transfer for you, confirm your arrival time, and ensure your ride is ready when you land.
What room cleaning options do you offer during my stay?
You can request daily cleaning, eco-friendly towel and linen changes, or specific housekeeping times. The assistant will handle it all and send reminders if needed.
Benefits
Create AI Agents Without Coding
Hospitality businesses can easily build tailored AI Agents to meet their specific needs, without the need for technical skills. This empowers teams to quickly implement effective customer service solutions, improving efficiency and guest satisfaction.
Choose from GenieUs AI Agent Templates
With an extensive library of templates, hospitality businesses can quickly find and deploy AI Agents that match their unique requirements. This saves time and ensures a polished, professional experience right from the start.
Seamless Operation Across Multiple Platforms
GenieUs AI Agents provide consistent support on web chat, phone, and messaging apps like WhatsApp and Messenger. This ensures guests can reach out for help through their preferred communication channel.
Customizable Agent Appearance
Hospitality businesses can personalize the AI Agent’s design to align with their brand identity, offering guests a relatable and engaging interface. This customization helps foster a stronger connection and enhances the overall guest experience.
Use Cases for Hospitality Services
GenieUs AI Agents provide a variety of solutions tailored to the unique needs of hotels, restaurants, and hospitality businesses. These agents help enhance customer interactions, streamline operations, and offer real-time responses to guest inquiries, ensuring a seamless experience.
Reservation Management
GenieUs AI Agents streamline the reservation process by helping guests make, modify, or cancel bookings effortlessly. With instant responses and real-time confirmations, they minimize wait times and enhance the overall booking experience.
Guest Inquiries and Support
AI Agents quickly address guest questions about amenities, services, or local attractions, providing instant assistance. This ensures guests get the information they need without delay, enhancing their overall experience.
Feedback Collection
After a guest’s stay, AI Agents engage them in gathering feedback through interactive conversations. This valuable input allows hospitality businesses to refine their services and address any concerns quickly.
Event Planning Assistance
AI Agents provide personalized guidance for event planning, helping clients with everything from booking venues to selecting catering options. This streamlined support simplifies event management and ensures a seamless, satisfying experience for clients.
