Revolutionize your online store’s customer experience with GenieUs AI Customer Assist — intelligent virtual assistants designed to guide shoppers, inform about your brand and products, answer product-related questions, assist with orders, and reduce cart abandonment. With real-time, 24/7 support via voice, video, and chat, GenieUs helps e-commerce brands boost conversions, streamline service, and build lasting customer loyalty.
Demo GenieUs agents in action
GenieUs AI
Healthcare Assistant
Multiple
Language
Conversational
& Accurate
Real-Time Audio
& Video Calls
Instant Appointment
Booking
What is an AI Customer Assist?
The AI Customer Assist agent empowers your sales team by handling product questions, assisting with orders, and managing follow-ups — all through natural, AI-powered conversations that simplify and accelerate the sales journey.
Your customers can ask things like…
How can I get more details about a product before buying?
The AI assistant can instantly share product specifications, features, sizing, material info, or compatibility details — just ask!
Is this item available in my size or color?
Yes! The AI can check real-time inventory and let you know which sizes, colors, or styles are currently in stock.
Can I track my order or get an update?
Absolutely. Just provide your order number, and the assistant can give you tracking info and expected delivery updates in seconds.
What is your return or exchange policy?
The AI can explain your store’s policies, including return timeframes, refund options, and how to initiate a return or exchange request.
Are there any current offers or discounts available?
Ask about ongoing promotions, bundle deals, or coupon codes — the assistant is always up to date with your store’s latest offers.
Can I get a personalized product recommendation?
Yes! The assistant can suggest products based on your preferences, budget, or shopping history to help you find the perfect match.
Overview
AI Customer Assist for E-Commerce
The AI Customer Assist is a smart virtual assistant designed to streamline your e-commerce sales funnel by engaging customers in real-time, answering product questions, and guiding them through the buying journey. Using conversational AI and dynamic data collection, it helps online retailers qualify leads, manage orders, and deliver a seamless, personalized shopping experience — all without human intervention.
Purpose of the AI Customer Assist
Built for online store for brands, this AI-powered agent automates early-stage customer interactions — from handling product inquiries and gathering purchase intent to scheduling callbacks and assisting with order-related follow-ups. It boosts efficiency, shortens response time, and allows your sales team to focus on conversions rather than repetitive support.
Who Can Use This Template?
Ideal for:
- E-commerce brands looking to increase conversions
- Online marketplaces aiming to reduce cart abandonment
- DTC (Direct-to-Consumer) businesses managing large order volumes
- Sales teams in fashion, electronics, beauty, and lifestyle categories
- Support teams managing product-related queries
Key Use Cases
- Answering customer questions about products, availability, or shipping
- Qualifying leads and capturing buyer intent
- Personalizing recommendations based on preferences
- Scheduling virtual consultations or follow-up messages
- Gathering order-related feedback and assisting with returns/exchanges
Core Features & Capabilities
The AI Customer Assist agent combines conversational AI with form automation to:
- Capture customer details and preferences
- Handle multiple interactions at once without delay
- Maintain brand-consistent tone and messaging
- Provide intelligent product support, 24/7
- Seamlessly connect to your CRM, cart, or order management tools
How to Set Up Your AI Customer Assist
Getting started with GenieUs is fast and code-free:
- Choose a pre-built e-commerce sales template
- Upload product details, FAQs, and promotional info
- Customize the agent’s look and tone to reflect your brand
- Go live and start engaging customers right away
Training & Optimization
Train your agent with:
- Product catalogs and pricing sheets
- Common buyer questions and objections
- Store policies, offers, and shipping info
- Helpful URLs, video demos, or support guides
As it interacts with more users, the agent improves—becoming more efficient at resolving queries, upselling products, and supporting your sales team in real time.
